I have no idea how sedation even works, but this is the first time I’v...
High pain levelNo aftercare infoNot what I wanted
#Sebum control#Pore care
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Date Created | Last Updated
Be&Me Clinic (Apgujeong)Hello. This is Apgujeong B&Me Plastic Surgery Clinic.
First, we sincerely apologize for causing you any inconvenience or anxiety during your visit to our clinic.
We are sorry that you felt we did not provide a thorough explanation during the consultation and that the timing of our guidance regarding contact lenses and accessories caused you inconvenience. Based on the feedback you provided, we will thoroughly review and improve our consultation and pre-procedure briefing procedures.
Regarding sedation, we have confirmed that we recommended it as one of the options to ensure a more comfortable experience because you reported experiencing significantly more pain than expected during the procedure at that time. However, this was not a decision made immediately; rather, it was an explanation of one of the available options, and the actual decision to proceed is determined based on the patient’s condition and necessary pre-procedure evaluations.
We acknowledge that our failure to provide sufficient information and guidance regarding sedation during that process caused you anxiety and confusion, and we take full responsibility for this shortcoming.
We also take your feedback regarding the inadequacy of the pre-procedure consultation and instructions very seriously, and we will work to improve our consultation and treatment guidance to ensure that patients can receive care with greater peace of mind in the future.
We have reviewed the details you provided internally, and a representative will contact you separately to clarify the circumstances and discuss this matter further.
Thank you for sharing your valuable feedback. We will continue to strive to create a healthcare environment that earns your trust.