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Consultation Review
현장앱결제는 무조건 안된다고하시고 신용카드결제 유도 하셔서 부모님카드로 해야한다고하니까 나중에 카드변경해주겠다고해서 학생카드...
Expert doctorsPersonalized consultationSame as event price
Unkind/Busy staff
Date Created
BEAUTY N DIGITAL Dental HospitalYou Are Beautiful, Beauty & Digital Dermatology, Plastic Surgery, and Dental Hospital😊
First of all, we sincerely apologize for the significant inconvenience and disappointment you experienced during the administrative and payment processes, despite your visit to Beauty & Digital Dermatology, Plastic Surgery, and Dental Hospital for an orthodontic consultation.
We deeply regret that, despite your trust in our clinic after discovering us through Yeoshin Ticket, we failed to provide clear and seamless guidance regarding changes to your payment method and the use of app points and coupons, causing you distress. In particular, it was a clear failure on the part of our administrative staff that we did not carefully consider your situation as a student and provided insufficient payment guidance, resulting in you having to bear the burden of interest-bearing installments.
Based on your valuable feedback, we will immediately review and correct the procedures for payments and point usage via the Yeoshin Ticket app, as well as the way we guide patients through our payment system. Additionally, we will have our administrative staff thoroughly investigate whether there are any measures to minimize and resolve the payment-related inconvenience you experienced due to this incident, and we will contact you with the results.
Although you spoke highly of the director’s consultation and expertise, we sincerely apologize once again for causing you discomfort during the service process. Moving forward, we will strengthen employee training to ensure that, in any situation, we prioritize the customer’s perspective and provide courteous and clear guidance.
Thank you for sharing your valuable feedback, and we will do our utmost to resolve any inconvenience you may have experienced.