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Depending on the individual, the treatment and surgery may have side effects such as pain, infection, and bleeding. When visiting the clinic, it is recommended to be informed about the side effects and decide whether to get the treatments.

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Provided items: Applicant's name, mobile number, messenger account, Country of Residence
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<line_Square>Name : {name}</line_Square>
<line_Square>Clinic : {clinic}</line_Square>
<line_Square>Treatment : {link}</line_Square>

<line_Square>Name : {name}</line_Square>
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If you cancel your entire payment, any remaining valid coupon will be returned to you.
For partial cancellations or non-refundable coupons, refunds won’t be available.
You can use coupons and points together when you pay.
Point coupons can be found under “Used/Expired,” and your points balance is available in “My > Points.”
Expired coupons are automatically removed.
All expiration times follow Korea Standard Time (KST), so be sure to use them before they expire.

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You can use it for purchases over 50,000 KRW on the first purchase.
The validity period is 30 days from the issuance date.
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Once an application is completed, the process proceeds as follows

A <color_Pink700><bold>Treatment grant</bold></color_Pink700>has been
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Please submit the requested documents via email.

An insurance company will help you through the entire process of charge medical expenses.

Payment of treatment support funds may take approximately 10 days from the date of treatment after document review and approval. If the documents require supplementation or do not meet the conditions for subsidy payment, the review approval may be rejected.

Once the review is complete, treatment support money will be paid.

The insurance company will send you an email with instructions on submitting documents and requesting support.

The insurance company's email notification may take 3 to 5 days from the date of treatment after applying for treatment subsidy in 'YeoTi'.

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There is no limit to the number of friends you can invite.
You will receive 5,000 points only when your invited friend completes their registration.
Points earned from [Friend Invitations] and [Friend’s First Ticket Purchase] are valid for 90 days from the date they are issued.
You will receive an additional 10,000 points if your friend uses their first ticket within 30 days of registration.
This applies only if their first payment (excluding points and coupons) is 10,000 KRW or more, and points will be awarded only once.
If the invited friend cancels their membership within 90 days, the awarded points will be revoked. 
If you or the invited friend has a history of membership cancellation, the referral benefits may be restricted.
If the invited friend cancels their membership and re-registers, points will not be reissued.
Any improper participation (e.g., using cash rewards or other inappropriate methods) may result in the recovery of awarded points or coupons, as well as permanent disqualification from the program.
According to our operational policy, users who sign up with an Apple account on the iOS app can receive friend-invitation benefits only when using the latest version of the app.

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If you select a language other than Korean, you will be classified as a foreign user and usability may vary. If you have previously used YeoTi, please select Korean.

한국어가 아닌 언어를 선택하는 경우, 외국인 사용자로 분류되어 사용성이 다를 수 있습니다. 기존에 여신티켓을 이용하던 분이라면 한국어를 선택해 주세요.

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My Tier Coupon Pack

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The used tickets and 'On-site App Pay' are included in the tier calculation. For details on 'On-site App Pay,' please refer to the usage guide.

Tier Guide

Issuance timing: Coupons can be downloaded starting at midnight (00:00:00) on the 1st of each month.
Provision Criteria: The coupon pack is provided based on the Tier determined for the current month. The amount and number of coupons may vary by Tier each month.
How to Download: You can download the coupon pack from [My > Tier Benefits].
How to use: Downloaded coupons can be used for in-app payments on YeoTi. Points can also be used together. Each coupon may have different conditions such as applicable treatments, minimum payment amount, and clinics. Detailed conditions can be checked after downloading in [My > Coupons].
Validity period: Coupons are valid until 23:59:59 on the last day of the month.

Coupon Pack

Point accumulation timing: Points are automatically accumulated when a ticket is used.
Earning Criteria: Up to 2.5% of the ticket amount used will be credited, and the earning rate is applied based on the Tier at the time of ticket use. If a decimal occurs, it will be rounded at the first decimal place.
How to use: Accumulated points can be used for app payments on YeoTi. Points can be used in units of 100, up to a maximum of 45% of the treatment cost.
Validity Period: Valid for 90 days from the date of accrual and will be automatically expired thereafter.

Payback Points

Tier calculation conditions?

The renewed tier is valid until 23:59:59 on the last day of the month.
In other words, tier benefits can be used from the 1st to the last day of each month.

Tier Validity Period

Tiers are calculated based on the amount or number of tickets used within the last 6 months.
For example, the April 2025 tier is calculated based on tickets used from October 1, 2024 (00:00:00) to March 31, 2025 (23:59:59).

Calculation Period

For multi-use passes, the total amount is evenly divided based on the number of sessions and recognized as performance.
For example, if you purchase a ₩100,000 multi-use pass for 5 hair removal sessions and use 1 ticket, the used amount will be recognized as ₩20,000 per ticket for 1 ticket used.

Multi-use Pass Performance Calculation

On-site App Pay is eligible for both YeoTi Tier performance and payback point benefits. (Applicable only when using YeoTi’s On-site App Pay.)
One ticket is counted toward Tier performance for each On-site App Pay transaction.
The On-site App Pay amount is counted toward amount performance. (Calculated based on the total amount, including used discount amounts and YeoTi cash, not the actual paid amount.)
Up to 2.5% of the On-site App Pay amount is accumulated as payback points.
Payback points are credited at the time the On-site App Pay transaction is marked as “Confirmed,” which may take up to 24 hours after payment. If you wish to receive the points earlier, please request the hospital to complete the “Confirmed” status.

What are the Tier conditions for On-Site App Pay?

The tier will be granted if either the ticket amount or the number of tickets condition is met.
Only used tickets are recognized as tier performance, and the performance is calculated based on the usage completion date.

Performance Recognition Criteria

If a used ticket is canceled (either ticket usage cancellation or purchase cancellation), the corresponding performance will be deducted.

Conditions for Performance Deduction

It is renewed at midnight (00:00:00) on the 1st of every month.

Tier renewal timing and validity period?

Tier Renewal Timing

Usage Guide

Performance gained through fraudulent activity will not be recognized, and your Tier may be revoked along with associated benefits.
Tiers are updated monthly, and if the maintenance conditions are not met, your Tier may be downgraded.
If your Tier is downgraded, previous benefits will no longer be available starting from the next renewal.
Upon account withdrawal, all Tiers, accumulated performance, and benefits will be forfeited and cannot be restored.
Tier and benefit policies are subject to change or discontinuation without prior notice due to internal circumstances.
This Tier system will take effect starting July 1, 2025.

Use a ticket and earn <bold>{percent}% points</bold>!

Only <bold>tickets used</bold> during the calculation period are counted.

Tier Status

If you're a new member or haven't used any tickets in the past 6 months, your tier is Bronze.

If you use tickets worth at least <bold>{price}</bold> or at least <bold>{count}</bold> tickets in the last 6 months, you’ll be Diamond tier!

By <bold>{date}</bold>, use at least <bold>{count}</bold> tickets or tickets totaling <bold>{price}</bold> to maintain your <bold>{level}</bold> tier.

Use <bold>{count} tickets</bold> by <bold>{date}</bold> to maintain your <bold>Silver</bold> tier.

Next month, your tier will remain <bold>{expectLevel}</bold>. 👏
By <bold>{date}</bold>, use at least <bold>{count}</bold> tickets or tickets totaling <bold>{price}</bold> to upgrade to <bold>{upgradeLevel}</bold> tier.

Next month, your tier will remain <bold>{expectLevel}</bold>. 👏
Use <bold>{count}</bold> tickets by <bold>{date}</bold> to upgrade to <bold>{upgradeLevel}</bold> tier!

Next month, your tier will remain <bold>{expectLevel}</bold>. 👏

Congrats on your upgrade! 🎉
Next month, you'll be upgraded to <bold>{expectLevel}</bold> tier!
By <bold>{date}</bold>, if you use at least <bold>{count}</bold> tickets or tickets totaling <bold>{price}</bold>, you will be upgraded to the <bold>{upgradeLevel}</bold> tier.

Congrats on your upgrade! 🎉
Next month, you'll be upgraded to <bold>{expectLevel}</bold> tier!

If you use tickets worth at least <bold>{price}</bold> or at least <bold>{count}</bold> tickets in the last 6 months, you’ll be Gold tier!

If you use tickets worth at least <bold>{price}</bold> or at least <bold>{count}</bold> tickets in the last 6 months, you’ll be Platinum tier!

Use at least <bold>{count}</bold> tickets in the last 6 months to reach Silver tier!

Tier Benefits

You can register photo reviews, use YeoTi Skin Lab, and customer consultation services.

We provide recommended events and weather information in areas near you.

You can enjoy a seamless online consultation through voice recording.

Enter 8-digit referral code, and click the 'Get Point' button.

You can receive the service just for you instead of unnecessary advertising! However, ads may be displayed even if you do not allow it.

Special Benefits For You

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Total spent since signup (excl. cancellations)

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Saved <color_Pink700><bold>₩{0}</bold></color_Pink700> with YeoTi benefits!

Saved <color_Pink700><bold>{0}</bold></color_Pink700> with YeoTi benefits!

Use Points

YeoTi Special

You can check your point history within the last 2 years.
Points scheduled to expire within one month means “until 23:59:59, 30 days from today”.
The validity period is based on Korea Standard Time.

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In the case of cash refund, a refund fee of 10% of the refund amount or 1,000 KRW (whichever is greater) will be charged.

Full cancellations will refund any unused coupons and points with remaining validity to your account. However, for partial cancellations, only the points with remaining validity at the time of cancellation will be refunded in proportion to the value of the unused ticket amount. (Coupons are excluded from refunds.)

It is available for the next 5 years after YeoTi Cash conversion, after which it will expire.

It can be extended from 30 days before the expiry date and can be renewed up to 2 times, in 6-month increments.

Unused tickets are automatically canceled one year from purchase date and converted to YeoTi Cash.

If cancellation is made within 1 year of purchase, cancellation and refund will be made using the payment method used. (It takes 3-7 business days depending on the card company policy)

For cash refunds, we charge the larger amount as its refund fee between 10% of the YeoTi Cash amount or KRW 1,000.

The validity period of the converted YeoTi Cash is 5 years, and when the validity period of the YeoTi Cash expires, it is automatically destroyed.

The validity period of the purchased ticket is initially 1 year. It can be extended up to 2 times in 6-month increments, from 30 days before the expiration date to the expiration date.

When the expiration date of an unused ticket expires, the purchase is automatically canceled and converted to YeoTi Cash equivalent to the ticket amount.

I’ll get app alerts even at night (9 PM–8 AM).

YeoTi represents the actual price of each treatment.

When changing or canceling reservations, penalty fees may apply, so please be sure to refer to the guide.

Tickets are valid for one year from the date of purchase and can be extended up to 2 times for 6 months starting 30 days before expiration for a total of 1 year.

The ticket is valid for 90 days from the date of purchase and can be extended up to 3 times for a total of 369 days. (Extensions can be made starting 30 days before expiration.)

We provide Side effect assurance care service so that you can receive the treatment with peace of mind. YeoTi also fully covers service subscription fees.

After your treatment, get rewarded with points writing the review.

Check it out!

No notifications have arrived yet.

Enabling promotional notifications constitutes agreement to Marketing Notifications and Marketing Data Collection and Use.
KakaoTalk message settings can be managed within the Kakao app.
Critical service notices may be sent regardless of marketing consent status.

Enabling promotional notifications constitutes agreement to <link_PromotionalAgreement><underline><color_Gray900>Marketing Notifications</color_Gray900></underline></link_PromotionalAgreement> and <link_MarketingAgreement><underline><color_Gray900>Marketing Data Collection and Use</color_Gray900></underline></link_MarketingAgreement>.
KakaoTalk message settings can be managed within the Kakao app.
Critical service notices may be sent regardless of marketing consent status.

<line>Enabling promotional notifications constitutes agreement to <link_MarketingSubscription><bold><underline><color_Gray900>Marketing Notifications</color_Gray900></underline></bold></link_MarketingSubscription> and <link_MarketingUsage><bold><underline><color_Gray900>Marketing Data Collection and Use</color_Gray900></underline></bold></link_MarketingUsage>.</line><line>KakaoTalk message settings can be managed within the Kakao app.</line><line>Critical service notices may be sent regardless of marketing consent status.</line>

Promotions & special offers

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On-site App Pay

I have reviewed the On-Site App Pay guidelines and agree to the payment.

<color_Gray900><underline>I have reviewed <link_OfflinePayTerms>the On-Site App Pay guidelines</link_OfflinePayTerms></underline>, and agree to the payment.</color_Gray900>

Please enter the amount requested by the clinic.

On-site App Pay completed

Saving your frequently visited clinics
makes On-site App Pay faster and easier.

No nearby clinics found.😢
Here are some treatments for you.

Available at clinics where you’ve purchased a ticket in advance or requested a consultation on YeoTi. 😢
We’ll recommend nearby clinics.

On-site App Pay failed

Review On-site App Pay, Get Rewards
3 Coffee Vouchers + 15,000P

It’s a service that lets you conveniently make payments in the YeoTi app after visiting the clinic.
You can also use YeoTi coupons and points for On-site App Pay.
You can save private notes in the app just for yourself to help you remember the treatment you received after On-site App Pay.
On-site App Pay transactions and amounts are included in your membership tier calculation, so you can enjoy the same membership benefits as usual.

On-site App Pay Benefits

You can use YeoTi coupons and points when making an On-site App Pay payment.
Payback Points will be credited after 24 hours have passed following your On-site App Pay payment, or once the clinic completes the confirmation process. You can earn up to an additional 2,500 points by writing a review.
The number and amount of your On-site App Pay transactions are also included in your membership tier calculation—so the more you pay, the greater your membership benefits become.

On-site App Pay Tips

You can save private notes in the app just for yourself to help you remember the treatment you received after On-site App Pay.

Once your On-site App Pay payment is completed, you won’t be able to cancel it on your own. Please make sure to check with the clinic staff before making the payment.
Payback Points will be added after 24 hours have passed, or once the clinic confirms your visit. After that, the payment can no longer be canceled.
For any cancellation or refund requests after payment, please contact the clinic directly.
YeoTi does not receive commission from clinics.

Record your treatments so you don’t forget them.
(e.g., Frown line Botox – Session 1)

YeoTi On-site App Pay

Pay Now

Consulted with the staff?

We’ll recommend nearby clinics.
Please allow location access.

Minors under the age of 19 may require consent from a legal guardian, and depending on the individual’s condition, the desired treatment may not be available. Please visit the clinic and complete a sufficient consultation before proceeding with the payment.
YeoTi is not responsible for On-site App Pay transactions made without the clinic’s consent. Please proceed with On-site App Pay only after obtaining the clinic’s approval.
If 24 hours have passed after completing an On-site App Pay transaction, or if the clinic has completed the confirmation process, YeoTi will not be able to cancel the payment. For On-site App Pay cancellations, please contact the clinic directly.
All times are based on Korea Standard Time (KST). For more information on cancellations and refunds, please refer to the FAQ.

<line_Square>Minors under 19 may require guardian consent, and depending on individual conditions, the desired procedure may not be available. Please visit the clinic and consult before making a payment.</line_Square>
<line_Square>We are not responsible for any On-site App Pay made without the clinic’s consent. Please proceed only after receiving approval from the clinic.</line_Square>
<line_Square>If more than 24 hours have passed after On-site App Pay, or once the clinic confirms the payment, cancellation is not available through our service. For cancellations, please contact the clinic directly.</line_Square>
<line_Square>When a payment is canceled, valid coupons and points will be refunded. However, non-refundable coupons will not be refunded.</line_Square>
<line_Square>All times are based on Korea Standard Time (KST). For more details on cancellations and refunds, please check the FAQ. <bold><underline><link_Zendesk><color_Blue600>View FAQ</color_Blue600></link_Zendesk></underline></bold></line_Square>

Company provided: Clinic where the member made the On-site App Pay
Purpose of provision: Payment customer consultation, customer management, dispute resolution
Information provided: Purchaser's name and phone number, Country of Residence, Nickname
Retention and use period: 5 years from date of purchase

Company provided : {0}
Purpose of provision : Payment customer consultation, customer management, dispute resolution
Information provided : Purchaser's name and phone number, Country of Residence, Nickname
Retention and use period : 5 years from date of purchase

Scan the QR code for on-site App Pay
Align the QR code within the square to scan automatically.

You can use this service at clinics where you have an available ticket or have submitted a consultation request within the past 90 days.
If On-site App Pay is unavailable due to the clinic’s circumstances, it will be marked as “Unavailable.”

On-site App Pay Terms of Use

Record your treatment so you don’t forget it.

Enter treatment details

When you need to pay at the clinic, you can complete the payment right away in the YeoTi app.

International card payment

Please check if the <bold>nationality, name, and expiration date</bold> on your passport match the photo.

Passport verification

This is the total amount accumulated since {0}.

You don’t have any payback points yet.

Payback points are earned when a ticket is used. If the ticket usage is canceled, the earned points will be immediately revoked.
Payback points will be automatically added after 24 hours or once the clinic confirms the On-site App Pay transactions.
To check your current balance and full point history, please go to ‘My > Point’ menu.

Payback points are earned when a ticket is used.
If the ticket usage is canceled, the earned points will be immediately revoked.
To check your current balance and full point history, please go to ‘My > Point’ menu.

Payback Points Information

Use tickets and earn <bold>{0}%</bold> more points!

Payback Points History

Use a ticket and earn <bold>{0}P</bold> more!

Depending on the individual's condition after the consultation, the purchased procedure may not be available, or additional costs may be incurred on-site.
Minors under the age of 19 may require parental consent, so please check with the clinic in advance before making a payment.
If you cancel your purchase in full, any remaining valid coupons and points will be refunded to your account. For partial cancellations, the points used will be refunded based on the proportion of the "unused ticket amount," but only the points that are still valid at the time of cancellation will be considered. (Coupons are not eligible for refunds.)
If a multi-use pass is used at least once, all remaining uses will be canceled. The refund amount will be calculated by deducting the regular price of a single-use ticket for each used session from the total payment.
If you cancel within 1 year from the date of purchase, you can cancel and receive a refund using the payment method you used. Refunds may take up to 7 business days depending on the payment company's policy.
When the validity period of an unused ticket expires, the purchase will be automatically cancelled and the amount of the unused ticket will be refunded in YeoTi cash.
Time is processed based on Korean Standard Time. For more information about cancellation and refund, see FAQs.

Depending on the individual's condition after the consultation, the purchased procedure may not be available, or additional costs may be incurred on-site. Minors under the age of 19 may require parental consent, so please check with the clinic in advance before making a payment.

If you cancel your purchase in full, any remaining valid coupons and points will be refunded to your account. For partial cancellations, the points used will be refunded based on the proportion of the "unused ticket amount," but only the points that are still valid at the time of cancellation will be considered. (Coupons are not eligible for refunds.)

If you cancel within 1 year from the date of purchase, you can cancel and receive a refund using the payment method you used. Refunds may take up to 7 business days depending on the payment company's policy.

When the validity period of an unused ticket expires, the purchase will be automatically cancelled and the amount of the unused ticket will be refunded in YeoTi cash.

Even if you cancel your purchase after 1 year from the date of purchase, the unused ticket amount will be refunded in YeoTi cash.

YeoTi cash has a validity period of 5 years, and when the cash validity period expires, it will automatically be canceled and can no longer be used.

Please note that if you request a cash withdrawal of YeoTi cash, a refund fee of 10% of the refund amount or KRW 1,000, whichever is greater, will be charged.

Time is processed based on Korean Standard Time. For more information about cancellation and refund, see FAQs.

Even if you cancel your purchase after 1 year from the date of purchase, the unused ticket amount will be refunded in YeoTi cash.
YeoTi cash has a validity period of 5 years, and when the cash validity period expires, it will automatically be canceled and can no longer be used.
Please note that if you request a cash withdrawal of YeoTi cash, a refund fee of 10% of the refund amount or KRW 1,000, whichever is greater, will be charged.

<line_Square>Depending on the patient's condition after consultation, the purchased treatment may not be available, or additional charges may apply on-site.</line_Square>
<line_Square>Minors under the age of 19 may require guardian consent. Please contact the hospital in advance before making payment.</line_Square>
<line_Square>For full cancellations, coupons that are still valid will be refunded. However, partially canceled or non-refundable coupons will not be refunded.</line_Square>
<line_Square>For full cancellations, points that are still valid will be refunded to your account. However, for partial cancellations, only the valid points at the time of cancellation will be refunded in proportion to the amount of the unused Ticket / Book.</line_Square>
<line_Square>For multi-use passes, if used at least once, all remaining sessions will be canceled. The refund amount will be calculated after deducting the regular price of single-session treatments for the number of sessions used.</line_Square>
<line_Square>If canceled within 1 year of purchase, the payment will be canceled and refunded to the original payment method. (It may take up to 7 business days depending on the payment provider’s policy.)</line_Square>
<line_Square>If the validity period of an unused Ticket / Book expires within 1 year of purchase, the purchase will be automatically canceled and refunded to the original payment method.</line_Square>
<line_Square>If the validity period of an unused Ticket / Book expires after 1 year from purchase, the purchase will be automatically canceled and converted into cash equivalent to the Ticket / Book amount.</line_Square>
<line_SubSquare>The converted cash is valid for 5 years and will automatically expire after the validity period ends.</line_SubSquare>
<line_SubSquare>When refunding cash to a bank account, a refund fee of either 10% of the refund amount or KRW 1,000, whichever is greater, will be charged.</line_SubSquare>
<line_Square>All times are processed based on Korea Standard Time (KST). For more details regarding cancellations and refunds, please refer to the FAQ. <bold><underline><link_Zendesk><color_Blue600>View FAQ</color_Blue600></link_Zendesk></underline></bold></line_Square>

You can view the details in your purchase list.

<color_Pink700>You can view the details in your purchase list.</color_Pink700>

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[Information Collected] Members: Face photo, age, skin analysis results, UID / Non-members: Face photo, age, skin analysis results
[Purpose of Collection and Use] Verification of basic information for facial skin analysis and providing customized services
[Retention and Use Period] Members: Until withdrawal of consent or account deletion / Non-members: Destroyed within 5 days after the completion of the AI analysis service
[Entrustment of Personal Information] Entrusted Task: Provision of AI image analysis services / Entrusted Party: Google LLC, OpenAI, Inc.

Your personal information is collected and used solely for the purpose of providing AI analysis services.
You may refuse consent, but the service will not be available.
If you wish to withdraw your consent, please contact the YeoTi Customer Center (1544-9903). Upon withdrawal, your AI analysis history will be permanently deleted.
This AI analysis service may be modified or discontinued without prior notice due to company circumstances.

Fastlane Inc. collects and uses personal information as described below to provide the AI Analysis Service.

[Required] Consent to Collection and Use of Personal Information

This is information required to use the service smoothly. Please register only once!

Register ‘Country of Residence’

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Treatment amount

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so you never forget to claim your free points!

If you check in every day for a month, 
you can receive up to 5,000P, including bonus points!

Bonus benefits

Earn Points Every Day for a Month

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Complete!

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This promotion has ended.

Downloaded coupons are valid until {lastDay} / {month} at 23:59:59 (KST).
Each ID may download the coupons once during the event period.
Coupon values and validity periods within coupon packs may vary each month. Points and coupons from this event are available to YeoTi members only.
Tier and benefit policies are subject to change or discontinuation without prior notice due to internal circumstances. Individual treatment or promotional events may be modified or discontinued depending on the hospital’s policies.

Membership Tiers are updated at 00:00:00 on the 1st of each month and remain valid until 23:59:59 on the last day of the month. If maintenance requirements are not met, the membership tier may be downgraded.
Performance obtained through fraudulent or improper activities will not be recognized and may result in membership tier termination and benefit recovery.
In the event of a downgrade, previous benefits will no longer be provided starting from the next update cycle.
Upon account withdrawal, membership tier, accumulated performance, and all benefits will be forfeited and cannot be restored.

Tier Criteria

Tier evaluation is based on either the total payment amount or the number of Ticket usages completed within the past 6 months.
“Pending Tier Benefits” may vary depending on Ticket usage and On-site App Pay history within the 6 months prior to the tier evaluation date. For detailed benefit criteria and Tier Benefits, please visit “My Page”.

Membership Tier Guide

The coupon is valid until {lastDay} / {0} at 23:59 (KST).
Each coupon can be downloaded only once per ID.
The values and validity periods of the coupon pack may vary.
“Pending Extra Benefits” depend on ticket usage within 6 months from the tier evaluation date. For detailed benefit criteria and information, please check your My Page.

NOTICE

I have reviewed and agree to the third-party provision of personal information for payment, as well as the payment and cancellation policies.

To proceed with your purchase and booking, please register the required information (name, phone number, birthday, gender, email)

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Complete the cancellation request

Do you really want to cancel your purchase?

Failed to cancel

For card errors, such as maxed out or expired validity credit card, insufficient balance, please contact a card company. For inquiries regarding service errors, please contact YeoTi customer support.

Failed to cancel the purchase. Please contact customer service.

Reason for failure

Contact clinic

On-site App Pay payments can’t be canceled in the YeoTi app. Please contact the clinic directly for refunds.

Please select a reason for cancellation

Completed cancellation

<color_Gray700>Refunds can take up to 7 business days
depending on payment company's policy.</color_Gray700>

Purchase is <bold>cancelled</bold>

Information on purchase cancellation

The validity period can be extended once for one year. For more information, please contact the customer center (1544-9903).

You can cancel directly from the app up to 30 days after purchase, and after 30 days you can request a cancellation to the clinic.

Tickets are automatically cancelled upon expiry, which is 6 months from the date of purchase for single tickets and 1 year for multi-use tickets

If you cancel after 1 year of purchase, it will be refunded to your bank account. (please allow 3-5 business days)

When refunding your account directly through the hospital, it will take at least 7 business days.

When payment is canceled, any coupons and points remaining within the validity period will be refunded to your account. In case of partial cancellation, no refund will be made regardless of the remaining validity period.

If you cancel after extending the validity period or extend the validity period and the ticket is still unused due to expiration, it will be converted to YeoTi Cash in the amount of the ticket.

If cancellation is made within 1 year of purchase, cancellation and refund will be made using the payment method used. (Takes up to 7 business days depending on payment company policy)

Credit card

‘Side effect assurance care service’ is the service that allows you to receive ‘Treatment grant’ to treat side effects when side effects occur. This service was created for the first time in Korea with the advice of five skin care medical experts, including dermatologists and plastic surgeons. ‘DB Insurance’ is involved in ‘Treatment grant’ claim and payment process. This service is provided only when payment is made in YeoTi app (online payment). Insurance fee is fully covered by YeoTi.

Paralysis: When treating facial nerve paralysis using electromyography

Necrosis: When treating necrosis, which cannot be healed naturally and requires surgical flap surgery or skin grafting, etc.

4. Coverage amount: Up to ₩1,000,000 (for purchases after 2021.09.01)

Collected personal information is used within the scope notified.

Service subscription fee is fully supported by Fastlane Inc., which operates YeoTi service.

Even if you receive several treatments on the same day, it is still considered one combined treatment. Even if several side effects occur, only up to ₩1,000,000 (for purchases after 2021.09.01) is covered.

Even if the same side effect occurs due to various treatments within guarantee period, it is difficult to determine which treatment is the cause, so the same side effect is only compensated once.

If you receive various treatments at another clinic within guarantee period and experience other side effects, an additional ‘Treatment grant’ will be paid.

When requesting ‘Treatment grant’, customer must submit proof documents of treatment for side effects within 60 days after receiving treatment. (Medical treatment confirmation from clinic where treatment was performed, Medical confirmation from clinic treating the side effects, etc.)

To be recognized, you must receive treatment for side effects from a doctor at clinic other than clinic where treatment was performed.

‘Treatment grant’ claims can only be made by the user entered in ‘purchaser info’ at the time of payment.

Skin treatments are limited to acne improvement, laser treatment, skin scaling, injection treatment, botox, filler, hair removal, and semi-permanent treatment.

This service may be terminated early depending on Fastlane Inc.'s circumstances.

Regarding consent to collection, use and entrust of personal (credit) information

Company that has received consent for collection, use and entrust

Items on collection, use, and entrustment of personal(credit) Information

Birthday, gender, address, phone number, treatment name, date of receiving treatment

Personal(credit) information and period of use

Purpose of collection, use, handling and entrustment of personal(credit) information

If a side effect occurs to customers who receive treatment, treatment grant is paid.

Collection of personal information, computerized input of customer information

Regarding the provision of personal(credit) information to third parties

Company that receive personal(credit) information

1) If treatment is one in which you agree to sign up for 'Side effect assurance care service’ making payment through YeoTi app (online payment)

Legally performing business, reinsurance company

name, phone number, insurance subscription date (purchase date), insurance payment date (ticket use date), hospital name, treatment event name, purchase ID, ticket ID

Birthday, gender, address, phone number, service subscription information, insurance amount, payment related information

Retention and Usage Period of Personal(credit) Information

90 days from the ticket use date or from the post-use cancellation date

From the date of consent until the purpose of collecting and using personal(credit) information is achieved

Insurance contract underwriting review, conclusion, maintenance, management, insurance payment, screening, handling civil complaint and dispute response, insurance accident investigation, insurance solicitation maintenance

2) The person in ‘purchaser info’ when making YeoTi app payment (online payment).

Non-life insurance company work, including intensive management and use of information related to insurance contracts and insurance payment, performance of work in accordance with laws such as insurance legislation (including consignment work), subscription to reinsurance and claims for reinsurance money

2. Guarantee period: Up to 60 days from the date of treatment

Burns: When treating burns more than deep second-degree burns

Nerve damage: When treating irreversible nerve damage that cannot be recovered due to loss of nerve function

Notice on cash receipt

YeoTi Cash

Purchase completed

Tickets purchased after May 18, 2026 are <bold>valid for 90 days with up to 3 extensions</bold> available. Please check the ticket details for more information.

Simple payment

Expired ticket(s)

Payment failed due to reasons such as exceeding the card limit, expiration of validity, or insufficient balance. Please contact your credit card company. If you need additional help, please contact YeoTi customer support.

Payment failed.

Please check the reason for failure, and try again.

View information for interest-free installments

Buy popular events now

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Multi-session treatments come with a discount. If you cancel after partial use, the used tickets will be charged at the regular single-session price before refund.

It will be refunded after deducting based on the full price of the single ticket.

The actual refund amount can be confirmed in refund information at the bottom of this page.

About refunds for multi-use ticket

{treatmentCount}tickets amount

Full price for single ticket

Point discount

You may refuse consent to the collection and use of personal information. However, payment may be restricted if consent is not provided.

Company provided : {0}
Purpose of provision : Payment customer consultation, customer management, dispute resolution
Information provided: Purchaser's name and phone number, Country of Residence, Nickname
Retention and use period : 5 years from date of purchase

Refund coupon

Refund point

Refund amount

Payment amount

Used ticket(s)

View Bookings

You have a scheduled appointment. If you wish to cancel your purchase, please cancel your clinic appointment first, then try again.

You can’t cancel the purchase before the visit is confirmed. To cancel an unused ticket, please confirm the visit first and try again.

You can’t cancel the purchase if a ticket is reserved. Please cancel the reservation first.

Purchase details

₩<color_Pink700>{0}</color_Pink700> off

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Referral benefits are available only once, within 3 days of signing up (including the sign-up date).
Referral benefits may be restricted in the case of re-registration.
Accumulated points can be checked in My > Points.

Referral Code Notes

Register Referral Code

How about this treatment event?

If you cancel your purchase in full, any remaining valid points will be refunded to your account.
For partial cancellations, the points used will be refunded based on the proportion of the "unused ticket amount," but only the points that are still valid at the time of cancellation will be considered. (Applicable only to purchases made on or after July 12, 2023.)
Please note that for purchases made before July 11, 2023, neither coupons nor points will be refunded.
[Example]

If you receive the Botox but later cancel the Inmode:
(50,000 / 80,000) × 5,000 = 3,130P refunded

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and personalized recommendations?

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Information provided: Name, Phone number, Country of Residence

Retention and usage period: 6 months from the end of the booking (cancellation or visit completed)

Company provided : {0}
Information provided : Name, Phone number, Country of Residence of the person making the booking
Retention and usage period : 6 months from the end of the booking (cancellation or visit completed)

YeoTi is committed to protecting your personal information.
Your personal information is provided to a clinic for record keeping for booking, customer consultation and reservation management, dispute resolution, etc.
The data subject has the right to refuse consent to the provision of personal information. However, if consent is refused,  booking may be restricted.

YeoTi is committed to protecting your personal information.
Your personal information is provided to a clinic for record keeping for booking, customer consultation and reservation management, dispute resolution, etc.
The data subject has the right to refuse consent to the provision of personal information. However, if consent is refused,  booking may be restricted.

- Company provided : {0}
- Information provided : Name, Phone number, Country of Residence of the person making the booking
- Retention and usage period : 6 months from the end of the booking (cancellation or visit completed)

You can make a booking by phone

Do you want to cancel your booking?

Are there any unused tickets included?
Please request cancellation from clinic.

When your booking is confirmed, you'll receive text message.

<color_Pink700>When your booking is confirmed, you'll receive text message.</color_Pink700>

The booking request completed

The booking changed

Do you want to confirm your visit?

{0} ticket(s) will be marked as used.
Would you like to confirm your visit?

Please access the [YeoTi] app with the Kakao Talk message (or text message) we sent you. Click the [Visit OK] button. (If you don't press the button, it will be completed automatically after 48 hours.)

If the clinic ends its promotion or the ticket expires after your visit is confirmed, it may not be possible to change your reservation.
If you have any unused tickets, please click [Request Cancellation].

Is this the ticket you used on your visit?

There is no booking.

Clinic staff are confirming the booking received. (average 1-2 business days)

Waiting for confirmation

Confirmed

Please visit the clinic by appointment time.

Today's Visit

The clinic staff will request confirmation of the visit.

Checking the Visit

If you have unused treatment rights, please press the [Request for cancellation] button.

Please access the YeoTi app with the Kakao Talk message (or text message) we sent you. Click the [Visit OK] button. (If you don't press the button, it will be completed automatically after 48 hours.)

Waiting for Visit Confirmation

The treatment is over. If you leave a review of your treatment, We'll give you a point.

Visited

You canceled it yourself, or it was canceled due to clinic conditions.

Canceled

Booking Process

Booking

Requests

<bold>{0}</bold>
You can reserve by phone

I have confirmed the above and agree to the reservation.

After consultation, the treatment may be changed.

<bold>{0}</bold>
Please proceed with booking

I have read the above and agree to the booking.

Please enter your real name for smooth clinic treatment.

You have <color_Pink700>{0} tickets</color_Pink700> to confirm your visit.

You have {0} tickets to confirm your visit.

Are there any unused tickets included?
Please request a cancellation from the clinic.

{0} tickets will be marked as used.
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Points will be earned after a receipt review is posted in the app. Receipt reviews cannot be edited, and can only be deleted. Points are valid for 3 months, and are retrieved as soon as the review is deleted.

- Must be written as a customer receipt within 90 days from the date of payment
- Must not be a receipt purchased from YeoTi app.
- Clear treatment details must be confirmed with a receipt
- Treatments must be confirmed with a receipt
- Only one review must be written per receipt
- Only one receipt review must be written on the same payment date.

Customer receipts within 90 days of the payment date (for businesses, but not card company receipts)

A photo of your receipt confirms the treatment

You can only write 1 review with 1 receipt.

Multiple receipt reviews can be written, even if you visit multiple hospitals on the same payment date.

Receipts for tickets purchased from YeoTi app cannot be registered

If a review contains inappropriate content such as swearing, spreading false information, infringing on the rights of others, or content unrelated to treatments, the review may be deleted without notice, or the right to write a review may be suspended.

Points will be earned when a ticket review is written within 21 days of visiting clinic, and a receipt review is written within 90 days from the payment date.

Ticket review points are awarded when a review is written within 90 days from the date of completion of the procedure.

If your review is included in the 5th list of reviews displayed for each treatment, up to 5,000P will be earned. (Excluding receipt reviews)

Photo and receipt reviews are reviewed to see if they contain sensitive or inappropriate content, and points are earned after the review is completed.

Learn more about our review policy here.

Guide to writing review

Guide to writing receipt review

Guide to editing and deleting review

Consultation Review

Treatment Received

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The review I wrote is 'helpful'. Every time I receive it,

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If your review is within the 5th for a treatment

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Review Point Benefits

The deadline for registering a review is 90 days, and points are issued for reviews registered within this period.
Ticket Usage Review: 90 days from the Ticket Usage Date.
Consultation Review: 90 days from the Consulted Date after a consultation request or call. ('Consulted Date' is the date the clinic confirms your consultation. If the review is not visible, please request the clinic to update the status to 'Consultation Completed').
On-site App Pay Review: 90 days from the Payment date (Confirmation date) after paying via YeoTi On-site App Pay. (Confirmation is completed within a maximum of 24 hours after payment).
Receipt Review: No registration deadline (Excludes YeoTi payment receipts (On-site App Pay, Ticket purchases) and receipts from other platforms). 
First Event Review points are issued to the first 5 reviews per event on a first-come, first-served basis; Receipt Review and On-site App Pay Review are excluded from this benefit. 
For Photo Review and Receipt Review with photos, points are issued upon approval after a review for inappropriate content. 
Reviews containing profanity, false information, infringement of others' rights, or content unrelated to the treatment may be deleted without notice, and writing privileges may be suspended or terminated.

<bold>Used a ticket</bold> purchased from YeoTi.
Visited for a consultation after <bold>requesting or calling via</bold> YeoTi.
Paid using YeoTi's <bold>On-site App Pay</bold>.
Have a <bold>receipt from the hospital</bold> payment.

<line_Check><bold>Used a ticket</bold> purchased from YeoTi.</line_Check>
<line_Check>Visited for a consultation after <bold>requesting or calling via</bold> YeoTi.</line_Check>
<line_Check>Paid using YeoTi's <bold>On-site App Pay</bold>.</line_Check>
<line_Check>Have a <bold>receipt from the hospital</bold> payment.</line_Check>

All of these cases are eligible to participate.

How to Earn Points

The review has been rejected because of content unrelated to treatments.

Verify receipt and write a review

It’s okay even if it’s a treatment that wasn’t purchased from YeoTi.

Did you check the clinic information on YeoTi and visit?

Please enter the treatment you received at the clinic

Clinic name

Please enter at least 4 characters.

Treatment content

We will try to create a more comfortable environment based on the report.

Based on reported details, we strive to maintain a more pleasant community.

This review was reported by me.

Reviews can only be edited within 21 days from the initial registration date. 
Points will be partially reclaimed if photos are deleted or if the photo type is changed (Before&After Treatment Photos > General photo). 
If a review is deleted, points will be fully reclaimed. 
A review can be rewritten after deletion if the registration period has not expired. 
The registration deadline is 90 days, and points are reissued for reviews registered within this period.
Ticket Usage Review: 90 days from the Ticket Usage Date.
Consultation Review: 90 days from the Consulted Date after a consultation request or call. ('Consulted Date' is the date the clinic marks your visit as completed.)
On-site App Pay Review: 90 days from the Payment date (Confirmation date) after paying via YeoTi On-site App Pay. (Confirmation is completed within 24 hours of payment.)
Receipt Review: No registration deadline.

Notes on Editing and Deleting

Verify your receipts and tell us about your various treatment story!

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F-RAY photos are stored for up to 5 years from the date of capture.

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If you don't see your F-RAY photo, please contact the customer center at 1544-9903 and we will help you quickly.

Duplicate information

The 10-digit code does not match. Please check again through the F-RAY notification talk (text) link.

10-digit code mismatch

To protect your personal information, you are temporarily unable to view photos. Please contact customer service at 1544-9903.

Member information mismatch count exceeded

Information mismatch (name, mobile phone number, date of birth)
* If the pop-up appears even after changing 'YeoTi' information, please contact customer service (1544-9903).
* If more than 5 items do not match, the photo will be temporarily deleted over time. Can't see it.

Member information mismatch

To protect your personal information, the photo cannot be viewed because the code validity period (3 years) has expired. Please reissue the code through the notification message (text) you previously received.

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For verification, the information you provided during the photo capture must match your YeoTi account details (name, mobile number, and date of birth)

For verification, the information you provided during the photo capture must match your YeoTi account details <bold>(name, mobile number, and date of birth)</bold>

The phone number that received the verification code and the member information must be the same.

Register code

Authentication code

Skin Diagnostic device F-RAY

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This service is provided only to non-resident foreigners in accordance with the “Act on Support for Overseas Expansion of Healthcare Systems and Attraction of International Patients.” Do you confirm that you fall within the following eligible category?

<line_Bullet_T14>Domestic residence registrants (such as F-4 visa holders), Korean residents on the resident registry, and National Health Insurance subscribers are excluded from this service, refunds, and referrals. Reservations may be cancelled if false information is submitted.</line_Bullet_T14>
<line_Bullet_T14>If false information is submitted or the facts differ from the consent above, service use will be immediately suspended and all provided benefits may be reclaimed.</line_Bullet_T14>
<line_Bullet_T14>The Yeoti Refund service is a benefit provided exclusively to international patients.</line_Bullet_T14>

Foreign nationals (without alien registration in the Republic of Korea)

<line_Bullet><bold>Please review the terms and, if you are eligible</bold>, give your consent.</line_Bullet>
<line_Bullet>After consent, <bold>passport verification to confirm nationality</bold> will proceed immediately.</line_Bullet>
<line_Bullet>You can apply for refunds and view details from the <bold>[My > Smart Refund] menu</bold>.</line_Bullet>

Consent to use Smart Refund

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Receipt review takes approximately 3 to 5 business days. The result will be sent to your registered email, so please verify your email address.

Please verify your email address.

There are no rejected or expired items.

<line_Bullet_T13_I1>You cannot receive benefits once the refund application deadline has passed.</line_Bullet_T13_I1>
<line_Bullet_T13_I1>YeoTi payments must be applied for within 30 days of the ‘ticket usage date’ or the ‘on-site app payment confirmation date.’</line_Bullet_T13_I1>
<line_Bullet_T13_I1>For receipt payments, the review request must be completed within 30 days of the ‘payment date.’</line_Bullet_T13_I1>
<line_Bullet_T13_I1>Receipt verification takes approximately 3 to 5 business days, and results are sent to your registered email. Please check your email address in [My > Settings > Profile Settings].</line_Bullet_T13_I1>
<line_Bullet_T13_I1>You must select your preferred benefit within 30 days after the receipt is approved; benefits cannot be issued once this period has expired.</line_Bullet_T13_I1>
<line_Bullet_T13_I1>Rejected receipts cannot be modified; you can only reapply within 30 days of the original payment date.</line_Bullet_T13_I1>
<line_Bullet_T13_I1>Expired items can no longer be applied for.</line_Bullet_T13_I1>
<line_Bullet_T13_I1>Applications are not possible for non-affiliated hospitals of YeoTi or payments made outside the 'Smart Refund' contract period.</line_Bullet_T13_I1>

Application deadline and receipt review information

Apply for Smart Refund

<line_Bullet_T13>This service is provided only to non-resident foreigners in accordance with the “Act on Support for Overseas Expansion of Healthcare Systems and Attraction of International Patients” of the Republic of Korea.</line_Bullet_T13>
<line_Bullet_T13>Eligibility is limited to foreign nationals who are not registered as foreign residents in the Republic of Korea. Domestic residence registrants (such as F-4 visa holders), Korean residents on the resident registry, and National Health Insurance subscribers are excluded from this service and refunds.</line_Bullet_T13>
<line_Bullet_T13>If false information is submitted, service use will be immediately suspended and all benefits may be reclaimed.</line_Bullet_T13>

<line_Bullet_T13>The refund amount is calculated as 5% of the total payment. (Rounded to the nearest whole number)</line_Bullet_T13>
<line_Bullet_T13>Refunds are provided as mobile gift vouchers usable at major brands in Korea (Olive Young, Daiso, convenience stores, etc.).</line_Bullet_T13>
<line_Bullet_T13>You can freely select the brand and amount within your refund balance for immediate issuance.</line_Bullet_T13>
<line_Bullet_T13>Vouchers can be selected starting from a minimum of 1,000 KRW; amounts under 1,000 KRW (100 KRW units) will be truncated.</line_Bullet_T13>
<line_Bullet_T13>Any remaining balance will expire immediately after issuance, so please use as much of the balance as possible.</line_Bullet_T13>
<line_Bullet_T13>Issued vouchers can be checked in the [My > Smart Refund] menu. Please refer to each product's detail page for usage and expiration dates.</line_Bullet_T13>
<line_Bullet_T13>Expired vouchers cannot be reissued or extended.</line_Bullet_T13>
<line_Bullet_T13>All refund benefits are provided based on South Korean Won (KRW).</line_Bullet_T13>
<line_Bullet_T13>We will continue to expand our services to provide more diverse and useful benefits in the future.</line_Bullet_T13>

<line_Bullet_T13>If the refund application deadline passes, you cannot receive the benefit.</line_Bullet_T13>
<line_Bullet_T13>For Yeoti payments, applications must be submitted within 30 days from the ‘ticket usage date’ or the ‘on-site app payment confirmation date.’ For receipt-based payments, the review request must be completed within 30 days from the ‘payment date.’</line_Bullet_T13>
<line_Bullet_T13>Receipt review takes approximately 3 to 5 business days, and the result is sent to your registered email. Please verify your email address under [My > Settings > Profile Settings].</line_Bullet_T13>
<line_Bullet_T13>You must select your preferred benefit within 30 days after the receipt is approved; benefits cannot be issued once this period has expired.</line_Bullet_T13>
<line_Bullet_T13>Receipts rejected during review cannot be modified, so resubmission is allowed only within 30 days of the payment date.</line_Bullet_T13>
<line_Bullet_T13>Payments made at non-partner clinics of Yeoti, or outside the ‘Smart Refund’ contract period, are not eligible for application.</line_Bullet_T13>

What’s Smart Refund?

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Don't miss out on YeoTi refund benefits!

The result will be sent to the email registered in your member information, so please make sure your email address is up to date under [My > Settings > Profile Settings].

We will carefully review the receipt you submitted and notify you of the result. (Takes approximately 3 to 5 business days)

Receipt review submission complete

You can also apply using a receipt for a payment made directly at the clinic.

The clinic name, payment date, payment amount, and treatment must all be verifiable.

Please take a photo of your receipt

Receipt review submission

<line_Bullet_T13>The estimated refund amount is 5% of the payment, rounded to the nearest whole number.</line_Bullet_T13>

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Ticket cancellation can be requested via the 'My > Purchase list' menu.

For more information about cancellation and refund, see FAQs.

The validity period can be extended up to one time and one year, please contact customer service at 1544-9903 for more information.

You can cancel directly from the app up to 30 days after purchase, and after 30 days you can request a cancellation on the clinic.

Purchased tickets are valid for 6 months from the date of purchase for single tickets and 1 year for multi-use tickets. Upon expiry, the ticket will be automatically expired.

If cancellation is made within 1 year of purchase, refund will be made to the card used for payment. (It takes 3-7 business days depending on the card company policy)

The validity period is based on Korean Standard Time, and can be extended starting from 30 days before the expiration date, and can be extended up to twice in 6-month increments.

You can easily make reservations through the app with the tickets you purchased, and reservation times are accepted based on Korean Standard Time.

After your visit, the clinic will send you a notification (or text) to confirm your usage of ticket. Please access the YeoTi app and press the [Confirm visit] button to complete the ticket usage process.

You can make a reservation through <bold>[Book] button </bold> or 'Ticket/Book' menu > 'Ticket' tab > 'Book' button by selecting the reservation date and time of clinic you want to visit.

For clinic that do not accept mobile bookings, you can call the clinic directly and make a reservation using the same 'phone number' registered to your account. <bold>When making a reservation by phone, must say, "I bought it in advance on YeoTi!".</bold>

From the initial expiration date, each extension adds <bold>90 days for the 1st, 90 days for the 2nd, and 100 days for the 3rd</bold>, with a maximum of 3 extensions. Tickets purchased together will also be extended.

It is extended in six-month increments from the initial expiration date, and can be extended up to two times.

Additionally, tickets purchased together are also extended.

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If your inquiry contains abusive language, spreads falsehoods, infringes the rights of others, or is completely unrelated to the treatment, we may delete your inquiry or suspend or terminate your permission to create an inquiry without notice.

Points are awarded for completing a treatment inquiry and are valid for three months (once per day only).

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Identity verification is required to use cash.
When using cash on the purchase page, the remaining balance can only be paid through Quick Payment (card registration required).
Unused cash after charging can be refunded. However, fees may apply according to service policies, and gift cards provided for free may not be refundable.
Refund requests must be made for the entire cash balance, and partial refunds are not allowed.
The refund fee is the greater of 10% of the refund amount or 1,000 KRW. If there is a decimal point in the calculated fee, it will be rounded to the nearest first decimal place. (Final refund amount: remaining balance after deducting the refund fee)

Guide to YeoTi cash

When you register a gift card, it is instantly converted into cash and can be used for purchases.
Once a gift card has been registered and converted into cash, it cannot be canceled. If you wish to request a refund, please contact the place of purchase.
The validity period of the cash charged through gift card registration varies depending on the place of purchase. Please check the detailed information provided by the seller.
You can check your charged cash balance in the [My > Yeoti cash] menu, and it will be processed according to this service terms and conditions.

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You can cancel your membership account after all refunds have been completed.
If you need help, please contact customer service at 1544-9903.

If you have cash, you cannot withdraw. Please use all remaining cash or apply for refund.

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